Shipping Policy

At EliteCreative, our services primarily involve the delivery of digital products, including logos, branding packages, and graphic designs. To ensure a smooth and efficient process, here are the details of our digital “shipping” policy.

1. Digital Delivery:

• All our design services and products are delivered digitally. Once your order is completed and approved, you will receive your files via email or a secure download link.
• The files will be provided in commonly used formats (e.g., PNG, JPEG, PDF, AI) as per the package you have selected.

2. Delivery Timeline:

• The delivery time for digital products varies based on the package you have selected and the complexity of the project. You can expect the following general timelines:
  • Basic Plans: 1-3 business days
  • Standard Plans: 3-7 business days
  • Premium Plan: Up to 7 business days
• If revisions are needed, delivery may take longer, but we will communicate any changes to the timeline clearly.

3. Delivery Confirmation:

• Once the files are delivered to you via email or download link, we will send you a delivery confirmation email.
• If you do not receive your files within the expected timeframe, please check your spam/junk folder or contact our support team at support@elitecreative.top.

4. Non-Delivery Claims:

• In the unlikely event that you do not receive your digital products, please notify us within 48 hours of the expected delivery date. We will investigate the issue and ensure that the files are sent to you again.

5. Revisions & Updates:

• After receiving your files, you are entitled to revisions as outlined in your selected package. Revised files will be sent to you via email or download link.

6. No Shipping Fees:

• Since all products are delivered digitally, there are no shipping fees or physical shipping times involved.

7. Technical Support:

• If you experience any technical difficulties downloading or accessing your files, our support team is available to assist you. Contact us at support@elitecreative.top.